Cisco UCCE Training In Velachery, Chennai

Chennai Trainings provides best Cisco UCCE training in Velachery, Chennai. We are the best provider of Cisco UCCE training in Velachery with expert trainers and fully interactive class. We offer 100% real-time examples and a combination of theory and practical class. Also, we provide a Cisco UCCE course with flexible timings for part-time working employees and students, We schedule both weekdays and weekend training in Velachery, Chennai. Chennai Trainings will offer both classroom training and online training with qualified trainers. Call 09655 992 993 for best Cisco UCCE training in Velachery, Chennai.

Cisco UCCE Course In Velachery, Chennai

Cisco UCCE course in Velachery provides best Cisco UCCE training for students and job assistance in Chennai Trainings. Learning Cisco UCCE course in Chennai Trainings will bring you up in the career of booming technology. Chennai Trainings is extensively providing the best Cisco UCCE course in Velachery for those who like to grow themselves by learning this scopeful technology. Cisco UCCE training course contains real-time examples and practical.

Cisco UCCE Training Institute In Velachery, Chennai 

In Chennai Trainings, we have the best training institute for Cisco UCCE course and they can handle from basics to expert level. Cisco UCCE training institute in Velachery is one of the best place to learn Cisco UCCE in Chennai. We provide Cisco UCCE training to students like current college students, passed out students, working employees and corporate training in Chennai. Chennai Trainings is the best training institute in Chennai which provides best Cisco UCCE course in Velachery, Chennai.

Cisco UCCE Training Centre In Velachery, Chennai

Are you planning for Cisco UCCE training in Velachery, Chennai? Contact 09655 992 993 for best Cisco UCCE training centre in Velachery, Chennai. We have more than 10 years of experienced faculty and real-time experienced trainers in Chennai Trainings. We are one of the best Cisco UCCE training centre in Chennai. Our Cisco UCCE training in Velachery faculty has a lot of Real-time experience and well qualified in training the professionals.

Overview of Cisco UCCE Training

Administering Cisco Unified Contact Center Enterprise (AUCCE) is an instructor-led course presented to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product. This course will give you an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE v8.0 software, use the ICM routing software to route calls from Cisco Unified IP IVR and from Cisco Unified Communications Manager. Additionally, you will use various ICM utilities to aid you in locating configuration errors and you will configure the Cisco Outbound Option.

Cisco UCCE Salary In Chennai

Cisco UCCE with required competence can expect about a package of 40,000 to 65,000 Which is the average.

Cisco UCCE Course Duration In Chennai

45 Hrs of theoretical and practical sessions.

Cisco UCCE Training Locations In Chennai

Our Cisco UCCE Training centre in Chennai

Vijaya Nagar,

Velachery,

Chennai,

Tamil Nadu 600042

Chennai Trainings is located in Velachery, Chennai. We are one of the quality Cisco UCCE training centre in Velachery, Chennai. Cisco UCCE course in Velachery is the best course to place in MNC’s. It is the perfect choice for Cisco UCCE certified training in Velachery, Chennai.

Cisco UCCE Course Syllabus In Velachery

Cisco Unified Contact Center Enterprise v8.0 Product Overview
Presenting Cisco Unified Contact Center Enterprise v8.0

• Cisco Unified Contact Center Enterprise v8.0
• Benefits of Cisco Unified Contact Center Enterprise v8.0
• Cisco Unified Contact Center Enterprise v8.0 Options
• PPDIOO

Call Routing Options

• Private Network Routing
• Carrier-Based Routing with Cisco Unified CCE v8.0
• Benefits of Routing with Cisco Unified CCE v8.0

Components of Cisco Unified Contact Center Enterprise v8.0

• ICM Components
• ICM Databases
• ICM Terms

Intelligent Contact Management Routing Techniques

• ICM Pre-Route
• ICM Post-Route

Configuring Cisco Unified Contact Center Enterprise v8.0

• Introduction
• Cisco Unified CCE v8.0 Architecture
• Parent/Child Deployment Model
• Cisco Unified CCE v8.0 Call Flows

Integrating Cisco Unified Communications Manager v8.0

• Defining Cisco Unified Communications Manager v8.0
• Cisco Unified Communications Manager v8.0 Configuration
• Integrating Cisco Unified Communications Manager v8.0

Integrating Cisco Unified IP IVR

• Defining Cisco Unified IP IVR
• Cisco Unified IP IVR Script Editor
• Integrating Cisco Unified IP IVR
• Cisco Unified IP IVR Call Control Processes

Cisco Unified Customer Voice Portal

• Defining Cisco Unified CVP
• Components of Cisco Unified CVP
• Cisco Unified CVP Call Flows

Cisco Unified CCE v8.0 Configurations

• Defining the Administration and Data Server
• ICM Configuration

Agent Desktop Options

• Defining Cisco CTI
• Defining CTI OS Toolkit
• Defining Cisco Agent Desktop
• Defining CRM Connectors

Using the Cisco Unified CCE v8.0 Script Editor

• Describing ICM Script Editor
• Working with ICM Script Editor
• Testing a Script

Extended Functions

Creating Feature Control Sets and Users

• Feature Control Sets and Users
• User Permissions
• Internet Script Editor

Using Script Editor Utilities

• Finding Objects and Their Associations
• Exporting and Importing Scripts
• Renaming and Deleting Objects
• Default Labels

Creating and Using Cisco Unified CCE v8.0 Variables

• Define ICM Variables
• Peripheral Variables
• Expanded Call Variables
• User Variables

Configuring Access to an External Database

• Class Database
• DB Lookup Script Node
• External Database Configuration
• Scripting for External Database Access

Adding Multiple Skill Groups

• Using the CED Script Node
• Using the Formula Editor
• Using the Route Select Script Node

Administrative Scripts and Translation Routing

Understanding Administrative Scripts

• Defining Administrative Scripts
• Creating User Variables
• Creating an Administrative Script

Understanding Translation Routing

• Defining Translation Routing
• How Translation Routing Works

Module 5: Configuring a Second Peripheral

New Peripheral Basic Configuration

• Basic ICM Configuration
• Cisco Unified Communications Manager v8.0 Configuration
• ICM Scripting

Creating Translation Routes for Cisco Unified Contact Center Enterprise v8.0

• Cisco Unified CCE v8.0 Translation Routing
• Translation Route Configuration Requirements
• Using the Translation Route Wizard
• Scripting for Translation Routing

Enterprise Services and Skill Groups

• Defining Enterprise Services and Skill Groups
• Scripting for Enterprise Skill Groups

Configuring Cisco Outbound Option

Cisco Outbound Option Overview

• Cisco Outbound Option
• Outbound Campaign Call Processing
• Outbound Configuration Summary

Cisco Outbound Option Configuration

• Basic Outbound Configuration
• Creating Dialer Ports
• Campaign Configuration
• ICM scripting for Outbound Dialing

Cisco Unified Intelligence Center

Cisco Unified IC Overview

• Cisco Unified IC Benefits and Features
• Cisco Unified IC Deployment Models
• Additional Features

Cisco Unified IC Reporting

• Accessing Reporting Data
• Cisco Unified CCE Stock Reports
• Cisco Unified CVP Stock Reports
• Running Cisco Unified IC Reports

Lab Outline

• Lab Topology
• Hardware and Software Requirements
• Admin Server (DCDNS) Installation and Configuration
• Cisco Unified Communications Manager Server Installation and Configuration
• Cisco Unified IP IVR Installation and Configuration
• ICM Sprawler Installation and Configuration
• Agent PC Configuration
• Final Virtual Machine Preparation
• Teardown and Restoration

FAQs

How Do I Enrol For The Cisco UCCE Training In Velachery At Chennai Trainings?

You can contact at 09655 992 993 or directly walk into our Cisco UCCE training centre in Velachery to join Cisco UCCE course in Chennai

What Will Be The Size Of A Cisco UCCE Training Batch At Chennai Trainings?

We at Chennai training Cisco UCCE training in Chennai will give individual attention to students so that they will be able to clarify all the doubts.

How Equipped Are The Cisco UCCE Faculties At Chennai Training?

Our Cisco UCCE faculty member is industry expert and has experience in real-time application and more than 10 years of experience.

What Is The Payment Modes Accepted In Training In Velachery?

Both hot cash and net banking is available on Chennai Training

What Is The Cisco UCCE Course Duration In Chennai Trainings?

Cisco UCCE training in Chennai is 35 Hrs of theoretical and practical sessions.

What Are The Different Training Mode At Training In Velachery?

• Classroom training
• One to One training
• Fast track training
• Online training
• Customized training