Cisco UCCE Training In Velachery, Chennai
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Overview of Cisco UCCE Training
Administering Cisco Unified Contact Center Enterprise (AUCCE) is an instructor-led course presented to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product. This course will give you an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and the Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE v8.0 software, use the ICM routing software to route calls Cisco Unified IP IVR and from Cisco Unified Communications Manager. Additionally, you will use various ICM utilities to aid you in locating configuration errors and you will configure the Cisco Outbound Option.
Cisco UCCE Salary In Chennai
Cisco UCCE with required competence can expect about a package of 40,000 to 65,000 Which is the average.
Cisco UCCE Course Duration In Chennai
45 Hrs of theoretical and practical sessions.
Cisco UCCE Training In Velachery Locations
Our Cisco UCCE Training centre in Chennai
Vijaya Nagar,
Velachery,
Chennai,
Tamil Nadu 600042
Chennai Trainings is located in Velachery, Chennai. We are one of the quality Cisco UCCE training centre in Velachery, Chennai. Cisco UCCE course in Velachery is the best course to place in MNC’s. It is the perfect choice for Cisco UCCE training in Velachery, Chennai.
Syllabus For Cisco UCCE Training In Velachery
Cisco Unified Contact Center Enterprise v8.0 Product Overview
Presenting Cisco Unified Contact Center Enterprise v8.0
- Cisco Unified Contact Center Enterprise v8.0
- Benefits of Cisco Unified Contact Center Enterprise v8.0
- Cisco Unified Contact Center Enterprise v8.0 Options
- PPDIOO
Call Routing Options
- Private Network Routing
- Carrier-Based Routing with Cisco Unified CCE v8.0
- Benefits of Routing with Cisco Unified CCE v8.0
Components of Cisco Unified Contact Center Enterprise v8.0
- ICM Components
- ICM Databases
- ICM Terms
Intelligent Contact Management Routing Techniques
- ICM Pre-Route
- ICM Post-Route
Configuring Cisco Unified Contact Center Enterprise v8.0
- Introduction
- Cisco Unified CCE v8.0 Architecture
- Parent/Child Deployment Model
- Cisco Unified CCE v8.0 Call Flows
Integrating Cisco Unified Communications Manager v8.0
- Defining Cisco Unified Communications Manager v8.0
- Cisco Unified Communications Manager v8.0 Configuration
- Integrating Cisco Unified Communications Manager v8.0
Integrating Cisco Unified IP IVR
- Defining Cisco Unified IP IVR
- Cisco Unified IP IVR Script Editor
- Integrating Cisco Unified IP IVR
- Cisco Unified IP IVR Call Control Processes
Cisco Unified Customer Voice Portal
- Defining Cisco Unified CVP
- Components of Cisco Unified CVP
- Cisco Unified CVP Call Flows
Cisco Unified CCE v8.0 Configurations
- Defining the Administration and Data Server
- ICM Configuration
Agent Desktop Options
- Defining Cisco CTI
- Defining CTI OS Toolkit
- Defining Cisco Agent Desktop
- Defining CRM Connectors
Using the Cisco Unified CCE v8.0 Script Editor
- Describing ICM Script Editor
- Working with ICM Script Editor
- Testing a Script
Extended Functions
Creating Feature Control Sets and Users
- Feature Control Sets and Users
- User Permissions
- Internet Script Editor
Using Script Editor Utilities
- Finding Objects and Their Associations
- Exporting and Importing Scripts
- Renaming and Deleting Objects
- Default Labels
Creating and Using Cisco Unified CCE v8.0 Variables
- Define ICM Variables
- Peripheral Variables
- Expanded Call Variables
- User Variables
Configuring Access to an External Database
- Class Database
- DB Lookup Script Node
- External Database Configuration
- Scripting for External Database Access
Adding Multiple Skill Groups
- Using the CED Script Node
- Using the Formula Editor
- Using the Route Select Script Node
Administrative Scripts and Translation Routing
Understanding Administrative Scripts
- Defining Administrative Scripts
- Creating User Variables
- Creating an Administrative Script
Understanding Translation Routing
- Defining Translation Routing
- How Translation Routing Works
Configuring a Second Peripheral
New Peripheral Basic Configuration
- Basic ICM Configuration
- Cisco Unified Communications Manager v8.0 Configuration
- ICM Scripting
Creating Translation Routes for Cisco Unified Contact Center Enterprise v8.0
- Cisco Unified CCE v8.0 Translation Routing
- Translation Route Configuration Requirements
- Using the Translation Route Wizard
- Scripting for Translation Routing
Enterprise Services and Skill Groups
- Defining Enterprise Services and Skill Groups
- Scripting for Enterprise Skill Groups
Configuring Cisco Outbound Option
Cisco Outbound Option Overview
- Cisco Outbound Option
- Outbound Campaign Call Processing
- Outbound Configuration Summary
Cisco Outbound Option Configuration
- Basic Outbound Configuration
- Creating Dialer Ports
- Campaign Configuration
- ICM scripting for Outbound Dialing
Cisco Unified Intelligence Center
Cisco Unified IC Overview
- Cisco Unified IC Benefits and Features
- Cisco Unified IC Deployment Models
- Additional Features
Cisco Unified IC Reporting
- Accessing Reporting Data
- Cisco Unified CCE Stock Reports
- Cisco Unified CVP Stock Reports
- Running Cisco Unified IC Reports
Lab Outline
- Lab Topology
- Hardware and Software Requirements
- Admin Server (DCDNS) Installation and Configuration
- Cisco Unified Communications Manager Server Installation and Configuration
- Cisco Unified IP IVR Installation and Configuration
- ICM Sprawler Installation and Configuration
- Agent PC Configuration
- Final Virtual Machine Preparation
- Teardown and Restoration
FAQs
How Do I Enrol For The Cisco UCCE Training In Velachery At Chennai Trainings?
You can contact at 09655 992 993 or directly walk into our Cisco UCCE training in Velachery to join Cisco UCCE course in Chennai
What Will Be The Size Of A Cisco UCCE Training Batch At Chennai Trainings?
We at Chennai training Cisco UCCE training in Velachery will give individual attention to students so that they will be able to clarify all the doubts.
How Equipped Are The Cisco UCCE Faculties At Chennai Training?
Our Cisco UCCE training in Velachery faculty member is industry expert and has experience in real-time application and more than 10 years of experience.
What Is The Payment Modes Accepted In Training In Velachery?
Both hot cash and net banking is available on Chennai Training
What Is The Cisco UCCE Course Duration In Chennai Trainings?
Cisco UCCE training in Velachery is 35 Hrs of theoretical and practical sessions.
What Are The Different Training Mode At Training In Velachery?
- Classroom training
- One to One training
- Fast track training
- Online training
- Customized training
Cisco UCCE Training In Velachery Testimonials
Get a custom quote from our project expert trainer!